Privacy Policy

This Privacy Policy governs the manner in which The Friday Agency Ltd (Friday Agency) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.friday.ie website (“Site”).

This privacy policy applies to the Site and all products and services offered by Friday Agency.

Our Website

We may log your IP address and browser’s user agent to help diagnose problems with our website, to administer our website and to identify users by assigned IDs. Your IP address is also used to gather broad demographic information. We do not use any information which when used either alone or in conjunction with other information, could personally identify you.

We use heat mapping and session recording software (Capturly) to help identify issues with our website and improve user experience.

If a user chooses to submit data through one of our contact forms or gets touch directly through a public-facing e-mail address, the information provided is automatically passed on to Friday Agency. This data will be used to contact you in relation to your specific request or to contact you with ongoing organisational updates and information in the case of signups to a company newsletter. We will not collect any personal data from you that we do not need.

Your data captured by one of our contact forms will only be used to contact you for the specific reason of discussing your contact request. This information can then be deleted at your request. Any information about you that we use for marketing purposes may be kept with us until you notify us that you no longer wish to be contacted.

All the personal data that we process is done so by our staff at 61 Merrion Square South, Dublin 2, Ireland. No third parties have access to your personal data unless the law requires them to do so.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at hi@friday.ie or via our website. However, if you do so, you may not be able to use our website or our services further.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. This non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Information provided on the understanding that it will be shared with a third party

Our website allows you to submit information with a view to that information being read, copied, downloaded, or used by other people. Examples include:

• posting a comment on our Journal (blog).
• replying to another visitor’s comment to convey your agreement, disagreement or thanks.

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared for business operational purposes. We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted.

You can make a request by contacting us at hi@friday.ie.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to six years in case we decide to contact you at a later date. If we employ you directly or indirectly for the purpose of our business, we collect information about you and your work from time to time throughout the period of your employment or application. This information will be used only for purposes directly relevant to your employment. After your employment or application to us for our business purposes has ended, we will keep your file for six years before destroying or deleting it.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your messages, such as your name and email address so as to be able to track our communications with you to provide high-quality service and respond to or resolve your query.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Please read our full Cookie Policy for more information and to examine or adjust your state of consent.

How we use collected information

Friday Agency may collect and use Users personal information for the following purposes: – To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them. – To send periodic emails. We may use the email address to respond to their inquiries, questions, and/or other requests. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third-party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Digital Marketing

We will, from time to time, use our clients’ (and our own) customer data for:

• Google Analytics, Google Ads or retargeting on the Google Display Network, for which you can read more information about Google’s compliance information here: https://privacy.google.com/businesses/compliance/
• E-mail marketing, for which we use Campaign Monitor: https://www.campaignmonitor.com/trust/security-privacy-data-matter-us/
• Facebook advertising and retargeting (including Instagram): https://www.facebook.com/business/news/facebooks-commitment-to-data-protection-and-privacy-in-compliance-with-the-gdpr
• Twitter advertising: https://help.twitter.com/en/rules-and-policies/twitter-cookies#privacy-options
• Heat mapping & session recording using Capturly. See their privacy policy and opt out information here: https://capturly.com/privacy
• Business user identification using Albacross. See their privacy policy here: https://albacross.com/privacy-policy/

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by request in writing. To obtain a copy of any information that is not provided on our website you may send us a request at hi@friday.ie. After receiving the request, we will tell you when we expect to provide you with the information.

How long will personal information be retained?

We will retain your personal information for as long as the information is needed for the purposes set forth in this Privacy Statement and for any additional period that may be required or permitted by law. In general, data retention periods are determined to take into consideration:

• The duration of our relationship (e.g. contract performance duration, account de-activation, your legitimate need to be recognised when you contact us)
• Legal requirements for keeping data
• Statute of limitations

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at hi@friday.ie. This may limit the service(s) we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if have any complaint, then you should tell us by email. Our address is hi@friday.ie. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied with how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner’s Office. This can be done here.

Changes to this privacy policy

Friday Agency has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Friday Agency
61 Merrion Square South
Dublin 2
D02 EW25
Ireland
Phone: +353 1 557 13 21

This document was last updated on January 20th, 2020.